Research
What we don’t like is when the websites we visit suddenly change their interface, even if it’s just having round buttons instead of square now, especially where our social media platforms are concerned.
We don’t like it when our supermarkets overhaul their layout and suddenly our well-established route from the obligatory vegetables to the inevitable snacks includes a detour. Speaking of which, we don’t like random changes to the familiar, beloved packaging that has withstood the test of time.
We know our banks may not be the best out there, and we’re sure there are other ones who would be a better fit, but it’s just too much of a hassle to change, and our passive loyalty wins over.
We still use the floppy disk as a Save icon, for goodness sake. If it ain’t broke, don’t fix it, right?